Terms & conditions
TERMS & CONDITIONS
My Campsite is the trading name of Peak District Hideout that is the provider of this holiday.
By making a holiday booking you accept the following Terms & Conditions:
Peak District Hideout handles bookings from persons over 18 years of age. We reserve the right, without giving reasons, to refuse a booking. When you submit your booking request and confirm with us you will receive a confirmation email following full payment. Please check the e-mail for any errors. A contract will be formed when Peak District Hideout sends you a booking confirmation letter via e-mail. Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation email or before the start of your stay if that occurs within 7 days.
OCCUPANCY
The property accommodates two adults or a single person only, no additional overnight guests or older children are allowed due to safety and insurance conditions on the property. Sub-letting or assignation of the let to others is prohibited without prior agreement of the property owners.
GREENER CAMPING CLUB
In order to comply with countryside planning policy, we operate as a Greener Camping Club members-only campsite. The Club was established by people with a passion for sustainable, eco-friendly camping holidays. When you book your holiday with us, you will be enrolled as a member of the Club. Membership costs just £12 for the calendar year and gives you access to some of the greenest campsites in the UK. It also includes participation in the Club’s ‘Trees for Life’ scheme, whereby a tree is planted for every member we enrol.
PAYMENT
All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking full payment of the cost of your stay is required when booking via our website.
When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Peak District Hideout.
If the balance is not paid by the due date Peak District Hideout reserves the right to re-let your accommodation and retain the deposit.
The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.
The Peak District Hideout reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
CANCELLATION BY YOU
If you cancel your holiday four weeks or more before your arrival date, we will refund your balance. Less a 20% admin fee and the £12 Greener Camping Club membership fee (which is not refundable). If you cancel your holiday less than four weeks before your arrival date and we are able to re-let your holiday for the dates you have booked, we will refund your balance, less a 20% admin fee. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made. Bookings are not transferable to another couple without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out your own holiday insurance.
CANCELLATION BY US
My Campsite reserves the right to cancel a camping or cabin holiday at short notice if we are unable to provide safe accommodation or camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. My Campsite cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation.
CANCELLATION IN THE EVENT OF COVID 19
What happens if you have to cancel your booking for any of the following reasons:
You or a member of your party have a positive Covid-19 test.
You or a member of your party have to self-isolate due to contact with a Covid-19 sufferer.
You or a member of your party develop Covid-19 symptoms and are awaiting test results.
Your area is put into a localised lockdown - that means you will be breaking the law if you travel.
If any of the above apply we will do our best to offer you alternative dates for your holiday. If that is not possible then the ‘Cancellation by You’ clause will apply.
GOVERNMENT COVID RESTRICTIONS
If, as a result Government restriction on campsites we are forced to cancel your holiday, we make a heartfelt request that rather than a refund, we instead hold 20% of your booking as a credit against a later stay, valid for up to 12 months from your original holiday dates. If you postpone until the following year your Greener Camping Club membership will be carried over to the end of that year.
As a small business, we are wholly dependent on your custom for our survival. We realise these are difficult times for all, but your support will help us get through this and continue to make my Campsite a wonderful place to stay.
ARRIVAL & DEPARTURE TIMES
Arrival time is between 4.30pm and 7.30pm. Please call us if you think you may arrive later so that we can make suitable arrangements. On departure day, please vacate by 10am. Due to the remote location of the cabin and lack of external path lighting (for our local wildlife), we encourage you to arrive before darkness. Keep us updated if you are delayed on your journey to us. All arrivals must be before 7.30pm, all year round. You need to contact the owner your estimated arrival time.
CARS
There can be noise from the surrounding roads, depending on the way the wind blows, unfortunately there is little we can do about the noise, when being surrounded by such tourist destinations. There will be no refunds for noise of the road.
CONSIDERATION FOR OTHERS
After 11pm, the only sounds you should be able to hear are the owls hooting and the sound of deer rustling through the woods, as you star gaze. If you want to party until 2am around the camp fire, then Peak District Hideout really isn’t the right location for you.
In exceptional circumstances, we reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be forthcoming.
Drugs or prohibited substances are not permitted in the cabin or on site, at any time.
Due to our insurance conditions, visitors are not permitted in the cabin at any time. Children are not permitted in the cabin as guests or visitors, at any time.
We provide a hammock, reclining sun loungers and a chair swing for guests to enjoy during their stay.
Please note:
You use these entirely at your own risk and must use them in an appropriate and safe manner;
We accept no liability for injury as a result of using this equipment inappropriately or whilst under the influence of alcohol or drugs;
The hammock and swing are for use by one adult only at a time;
You must not use any of these under the influence of alcohol or drugs
RECYCLING AND RUBBISH
All rubbish must be recycled. We have provided a recycling bin for recyclable waste and ask that you recycle as much as possible.
PROPERTY LOSS
My Campsite cannot be held responsible for any lost or stolen property.
LOSS OF KEYS
The cost of replacing the keys will be £30, this is for the cost of the keys and for our time.
SMOKING
The cabin is NO Smoking. Smoking is strictly prohibited inside the cabins. Failure to comply will result in additional fee of £400 to cover deep cleaning and re-decoration. Smoking is permitted at ground level but please extinguish cigarette butts fully in the sand bucket provided and dispose of them responsibly.
CANDLES
Due to the high fire risk with a wooden structure, the use of candles and tea lights, are not permitted in the cabin building or the raised wooden deck area, at any time.
FIREWORKS & CHINESE LANTERNS
Due to the high fire risk with a wooden structure, the use of fireworks, sparklers and Chinese lanterns are not permitted across the entire site, at any time.
FIRE PIT & BBQ AREA
A purpose-built fire pit and seating area is provided for outdoor cooking and camp fires. Please keep camp fires to the designated fire pit area and do not light fires anywhere else on the site. Only use the fire wood provided in the wood store. Please do not collect branches and twigs from the surrounding woodland as much is set aside as wildlife habitat. Use of the fire pit can be dangerous and is at the user’s own risk. Additional fire pit wood is free of charge and available on request.
DOGS
Well- behaved dogs can be accommodated by prior agreement, for which £25 extra is charged upon booking and this is for a maximum of 2 dogs. Do not leave your dogs in the cabin unattended, nor allow it on any furnishings. If your pet damages the property or furnishings in any way, please notify us so that we can come to a compensatory arrangement if necessary. The property owners cannot be held responsible for any accident or injury to a pet during their stay. Guests must ensure all dogs are kept on leads as there are pregnant sheep/cows in the field. Guests must ensure any dog poo is picked up from the field and disposed of appropriately in the dog bins provided.Dogs must never be left unattended on site.
SERVICE UTILITIES
Should there be a failure in a utility service (e.g., water, heating, electricity, sewerage) please notify Peak District Hideout management immediately and we will aim to restore the service as quickly as possible. However, should any utility service failure extend beyond a 12-hour period from notification, for your health and safety reasons you will be asked to leave the accommodation and your accommodation fee for the duration lost will be fully refunded or you will be offered to re-book for another time, subject to availability.
The toilet is off grid, therefor a portable toilet is provided. The owner will need to empty this at some point during your stay. There will be no refunds if you’re not happy with the off-grid toilet.
EXTERNAL LIGHTING
The Peak District Hideout is situated in the Peak District National Park and it has been carefully designed to provide maximum guest comfort and convenience whilst respecting the surrounding natural environment and its native inhabitants.
Please note there is no pathway lighting to the cabin from the car parking area. We encourage guests to arrive before dark for this reason.
At dusk, we kindly ask that you close the blackout curtains and blinds and external lights are switched off (if not in use for your safety), to minimise the impact of lighting on the nocturnal wildlife, such as bats and also to stop insects flying in.
SAFETY
Peak District Hideout provides a unique glamping holiday experience in a woodland area and a natural environment. This environment presents inherent risks, and these form part of the glamping experience you are entering into when you stay.
The site landscaping and guest areas at The Peak District Hideout have been left deliberately untouched and wild to protect the native plants, trees and wildlife.
You are reminded of the higher degree of risk a woodland environment presents and you should take appropriate and reasonable care for your safety and the safety of others at all times. This includes wearing suitable clothing and footwear for the terrain and weather conditions during your stay. You are fully responsible for your own safety at all times.
PERSONAL PROPERTY
The Peak District Hideout will not be held responsible for any loss or damage to any property on The Peak District Hideout premises. Vehicles, accessories and contents are left at the owner’s risk. It is recommended that your holiday insurance covers loss or damage to personal effects.
ACCESS, CARS & PARKING
The Peak District Hideout has an access track from the main road to the car parking area. Please note the access track is unsuitable for low slung sports cars.
Please drive slowly and carefully on the track (maximum speed 5mph).
Be mindful that animals, specifically sheep, also use the track.
In adverse weather conditions involving excessive snow or ice, it may not be possible to get your vehicle down to the parking area. In such circumstances The Peak District Hideout will advise where to park your vehicle.
No more than 2 vehicles are permitted at any time per accommodation.
WEATHER
The Peak District Hideout holds no responsibility for guests who are unable to attend the cabin due to extreme weather or traffic conditions (e.g., snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach The Peak District Hideout due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday / travel insurance to cover such eventualities.
If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability. We do not provide a refund because the weather has not worked out, or is not to your liking.
COMPLAINTS
We try exceptionally hard to ensure your stay with us is memorable for all the right reasons, and our many returning guests testify to the excellence of our service. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the guest to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained. We will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Please note that essential maintenance activities may be carried out on or in the accommodation during your stay without you being entitled to any compensation.
We hope you love the natural environment as much as we do! We ask that you consider the Countryside code including the following:
· Leave gates as you find them, closing the gate if found closed.
· Keep to public footpath
· Do not walk across crops or into private woodland
· Leave no trace on the land. We provide a variety of bins in your accommodation. There are opportunities for recycling through our labelled bin system.
· If the site regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund.
GAS
Gas for the camp kitchen cooker is included in the price of the booking. Please use the gas cooker in accordance with the instructions and never leave anything a flame if you are not in attendance. You are responsible for turning the gas hob off after use.
BREAKAGES AND DAMAGE
Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Peak District Hideout of any that they find. Please leave your accommodation tidy and in the same condition as you found the cabin on arrival. When vacating, guests must remove all food items and personal belongings. Let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.
All cleaning, under normal circumstances is included as part of your stay. If additional cleaning is required, including washing up, additional cleaning of the interior or fixtures and fittings then Peak District Hideout reserves the right to charge for this work at a rate of £15 per hour. The Peak District Hideout reserves the right to invoice guests following their stay.
Guests will be charged for any item(s) that are removed or lost from the accommodation. It is the guest's responsibility to close windows and lock the cabins when they are not on site. Peak District Hideout cannot be held responsible for the guest's personal property. Guests bringing their own bicycles should ensure they are locked and left outside the cabin, please bring locks with you. Peak District Hideout cannot be held responsible for damage or theft to bicycles left on the property. Bicycles are not permitted inside the cabin.
MISCELLANEOUS
Whilst every care is taken to provide a true and accurate description of the property on our website, in marketing and in email communications, over time alterations are made and some things do change. The holiday maker accepts that no refunds are available for such discrepancies. The property owner reserves the right to enter
PERSONAL DETAILS
In order to process the booking peak District hideout will need certain information from the guest about the party. It may be used for administration purposes solely for Peak District hideout and for sending guests future promotional or marketing literature. Any information will remain confidential and is protected under the Data Protection act 1988.
FORCE MAJEURE
The Peak District Hideout accept no liability for events prior to or during your stay totally beyond our control, e.g., destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of The Peak District Hideout management.
LIABILITY
Peak district Hideout shall have no liability for any death or personal injury unless this results from the negligence of Peak District Hideout. In addition, Peak district Hideout accepts no responsibility for the safety of, or loss or damage to the guest possessions whilst on the peak District Hideout’s property or land.
DECLARATION
I have read the booking terms and conditions and agree on behalf all members of my party to abide by those conditions. I understand that any balance payments must be paid at the time of the booking. I am over 18 years of age.
Document date: 1st March 2022.
THE PEAK DISTRICT HIDEOUT RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.